What's Included
In The Essentials of Remarkable Leadership (Volume II), you'll learn the following absolutely essential skills:
How to Build Stronger Relationships
Leadership is really all about relationships. We are trying to help people move in the direction of our vision. And we can do this more easily, quickly and enjoyably, when we have deeper connections with the people we lead. In this module, you'll learn the value in increasing your "likeability" with others, techniques for being an active listener, the components of trust and how to build more trust.
The Leaders Role in Customer Service
Every leader at everylevel in every organization needs to think about Customer Service. Whether you lead a team that is talking to paying Customers every day, supporting those that do, or just interacting with internal Customers, the need for Customer Service skills is critical. In this module, you'll learn how to instill a customer mindset (in yourself and your employees), tips for role modeling brilliant service recovery, and ways to build your Customer communities and partnerships.
How to Solve Problems and Make Decisions
Problems are one of the reasons leaders have jobs. If there were no problems, you might not be needed. And problems, and their possible solutions, require some decisions and action. In this module, we'll explore the ways leaders can best help and support problem solving for the maximum benefit of the organization. You'll learn a question-asking processing to help you consistently determine the nature and cause of a problem, a model for problem solving, decision making strategies and approaches and much more.
How to Manage Projects and Processes Successfully
Projects and processes get to the core of our work and how we do it. As a remarkable leader, you must understand these concepts and support their application. In this module, you'll learn how to create a compelling vision of project success in the minds of your team, tips for enabling process improvements and how to provide encouragement, energy and engagement on any project.
How to Take Responsibility and Accountability
If you want to be a remarkable leader, you must take accountability very seriously. Because if you want to lead people to highly productive and successful outcomes, they must feel accountable for their role, be invested in their team’s success and be engaged in making decisions that support that success. In this module, you’ll learn the barriers to delegating and how to get beyond them, how to create a culture of accountability and the difference between delegating and empowerment.
How to Think Innovatively
Supporting creativity and innovation is essential to our team’s success – when creativity is in play, great new ideas can be applied to the organization’s challenges and opportunities. In this module, you’ll learn how to discourage and eliminate “cold water” comments, 7 ways to improve your brainstorming and a 4-step process for creativity.
Each module includes:
- A 60-minute audio program focused on a specific skill
- A handout for following along and taking notes
- A self-assessment - reflective questions that will help you think about your current skill level and help you determine your strengths and weaknesses
- "Now" and "Next" Steps - steps designed to help you take immediate action on what you've just learned in the audio presentation
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